We offer fully secure online transactions, so you can shop whenever you want from home or work. In order to shop securely online using the Netscape Secure Server, you will need to use a modern browser which supports SSL (Secure Sockets Layer). All payments are totally secure and all purchases are covered by a no-nonsense refund and exchange policy.
PROTECTING YOUR SECURITY
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
What information we obtain and retain
We receive information directly from you when you place an order with us to buy goods. Such information includes your name, address, telephone number and payment card details. You may also provide your email address if you register an account or sign up to our newsletter.
For our customers' protection, we also check a certain percentage of our orders at random to confirm the details of the order match those of the cardholder on file. For this reason, we may contact you in order to request additional information. We will not retain any information disclosed during this process.
Supplying goods to you
We may use your information:
- To identify and maintain records of your purchases with us
- To ensure that the goods and services we offer to you are appropriate for your needs
- To respond to any enquiries you have relating to your order
- To update our systems in order to provide you with an enhanced service
Sale of our business
In the event of our business being sold, any customer data we retain may be transferred to any person, firm or company to whom we sell the business, or to whom we transfer any of our rights or obligations under a contract with you.
Taking care of your data
We will endeavour to keep any information we retain about you up to date and accurate. To help us in doing this, please keep us informed of any changes to your details. We will also endeavour to protect all data we retain from unauthorised access.