Delivery & Returns
WHAT ARE YOUR CHRISTMAS DELIVERY AND RETURNS POLICIES?
Order before Tuesday 18th December to guarantee delivery before 25th December. Orders placed from the 1st of December will fall under our Christmas returns policy which ends on the 14th January.
HOW SOON WILL I RECEIVE MY ORDER?
We aim to deliver within 3-5 working days approximately (Mon-Fri), orders placed after noon may take an extra day's delivery. Please note, during busy periods, especially sale time, delivery may take between 5-7 days, however we do aim to get your purchase out sooner.
WHERE DO WE DELIVER?
We deliver to all Mainland UK, Ireland and Channel Island addresses ONLY.
On rare occasions parcels may go missing, if for any reason you have not received your parcel within 7 days of ordering, please contact us on firstname.lastname@example.org and allow us 5-8 working days for us to carry out the investigation.
WHAT IS THE DELIVERY CHARGE?
There is a delivery charge of £4.95 to Mainland UK and £15.00 to Ireland on all full priced orders below £100. Any full priced order above £100 will be shipped free of charge.*Please note that delivery charges apply on any sale or discounted items.
WHAT ARE MY DELIVERY OPTIONS?
You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted.
CAN I TRACK MY ORDER?
You will be sent an email to confirm that we have despatched your order. On this confirmation, we will include a DHL tracking code, which you can enter into http://www.dhl.co.uk to monitor its progress. If for some reason your despatch confirmation does not include a tracking code please email our customer services at email@example.com with your order number and they will update you on the status of your order.
Your statutory rights are not affected by our shipping or returns policy.
CAN I TRACK MY ORDER?
You will be sent an email to confirm that we have despatched your order. On this confirmation, we will include a DHL tracking code, which you can enter into
If you return goods via post, please use either Royal Mail Recorded Delivery (only if value is under £30) or a delivery service such as DHL. Items above £30 sent by Royal Mail must be sent via Special Delivery service or equivalent, as we are not liable for items lost in the post. Returned goods must be packaged securely as we do not accept responsibility for goods that are damaged in transit.
Upon receipt of your return we will inspect and deal with the return in conjunction with our Returns Policy. Any refunds will be made using the same method for the initial transaction. Please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. This returns policy does not affect your statutory rights.
Please return all parcels by registered mail in their original condition, to the address below, within 28 working days from receipt:
Paul & Shark,
20 Regent Street
St. James's Market
020 7930 2427
Full details of the returns procedure will also be sent to you with your order.
You can cancel you order at any point before the order has been despatched.
To enquire on the status of your order please contact us at: firstname.lastname@example.org
Unfortunately, we cannot process exchanges on orders, therefore any unwanted item will need to be returned for a refund and a new order placed for the required item.